BEFORE YOU ARRIVE
Dear Guest,
Warmest greetings from the Veluvana Family!
Welcome to a new way of responsible travel & stay, where unique design meets wild nature and sustainability becomes a way of life.
Veluvana is a unique bamboo house with magical Mount Agung and the lush Sidemen Valley. Each house is inspired by various animals’ structure as part of the creatures in the world and takes advantage of the open space concept which provides a deep connection with nature that aim to give positive energy to recover your soul. We strive to deliver exceptional and unique experience to all of our guests. We open our doors to the public to share this slice of paradise with the lucky ones. Congratulations! You are one of them.
Our commitment is adhering to sustainable principles through preserving natural resources, promoting local heritage and letting local communities get involved. As you are enable to explore our open space houses, we require you to enjoy it in responsible ways as a part of ensuring your safety and convenience.
Our houses are located directly to the nature. Hereby, there are some critical safety rules that need to be complied. When you check-in at our hotel you will also be required to sign a LIABILITY WAIVER FORM whose contents are in accordance with the following explanation:
Turtle House features fully open bamboo structures with unobstructed natural views and areas intentionally built without railings to maintain the open-air experience. Please exercise caution around elevated edges.
The pool uses an open-edge design. For your safety, please do not walk on the pool wall or pool edges, as they are narrow, may be wet, and are not intended for stepping.
Walkways made from stone and bamboo may be uneven or slippery when wet—please watch your step. As bamboo is highly flammable, smoking and all fire-related activities are strictly prohibited. Children must be supervised at all times.
Squid House includes several playful architectural features. It has a bamboo slide, which can become slippery, especially when wet. Please check its condition before use and enjoy it responsibly.
The house also contains multiple staircases, some of which are narrow, natural-shaped, or uneven. Please walk carefully at all times. Certain elevated areas are intentionally designed without railings to preserve the open bamboo aesthetic.
The pool is shallow — jumping from any height is strictly not allowed. The slide and pool surroundings may be slippery when wet. Children require close supervision, particularly around the stairs, slide, and pool.
Bull House offers an open, dramatic design on the edge of a cliff, with sweeping views of Mount Agung and the Sidemen valley. Because of this location, please stay mindful of your surroundings and maintain caution near edges.
This house features a hammock. It should be used safely — maintain balance and do not exceed the maximum capacity of 200 kg. Guests with a fear of heights may prefer not to use it without assistance.
Bull House is designed fully open without walls, allowing natural wind, air, and light to flow through. Strong winds may occur, so please secure personal belongings and avoid standing on exposed edges during high wind conditions. Some elevated sections are also intentionally without railings to preserve the natural bamboo design.
Jumping into the pool or performing any extreme activity is strictly prohibited. Surfaces made from bamboo and stone may be uneven, so please step carefully. Children require constant supervision due to the open layout, cliffside location, and lack of railings.
It’s mandatory to keep the bamboo building during your stay considering that bamboo is combustible and flammable when they are exposed to fire. Thus, keep the area free of smoking activity and any flammable activities.
Please be mindful as you walk through our property. We have placed natural stone pathways and steps, and many of our surfaces are uneven.
Your safety is our highest priority. However, please understand that you are visiting or staying with us at your own risk. We decline any liability for injuries incurred on our property during activities undertaken at or organized by Veluvana Mountain, and we cannot be held responsible for damages or compensation in the event of an accident or incident. Your signature bellow signifies to the fullest extent the waiver of your right to hold Veluvana Bali liable for compensation or other expenses incurred by you or your guest and visitors, irrespective of the cause (including terrorism, force majeure, and acts of god).
Children must be supervised by a parent or guardian at all times. Please keep noise level low to respect the tranquility of our property.
You undertake to make every guest in your party aware of this notice and the details herein. And to accept all responsibility for the people in your group booking.
Our aim is to make your visit or stay as carefree and joyous as possible. However, Veluvana Mountain guests are expected to behave in a safe and respectful manner. If you or any one in your party behaves in a manner which we consider to be unsafe or disrespectful or the cause of nuisance or danger to others on the property, at our request, you undertake to forthwith leave Veluvana Bali.
Our spectacular concept design to make the bamboo house looks more spectacular and has unique and special each house, therefore we didn’t provide barrier railing for certain parts as a protector to keep our concept going on. Please keep carefully for your activities in the house to make you still save.
Your privacy will be the top one with us, If you have your own drone, Please use it around the house only, make sure message us before you do and not disturbing other guest with the noise, shooting and so on, If this happens, We are able reserve the right to terminate your drone and make other guest more comfortable.